DATAPINE is aware of the importance of protecting your personal information and is committed to ensuring that your information is processed responsibly and in accordance with applicable data protection laws (GDPR) in all countries in which DATAPINE conducts business.
This Privacy Policy describes DATAPINE's general privacy practices with regards to the processing, collection, usage, and disclosure of personal information of users and others by our customers, business partners, suppliers, and other companies with whom DATAPINE conducts business. This privacy policy describes how DATAPINE handles information that can be used, directly or indirectly, to identify individuals ("personal information").
This Privacy Policy applies to personal information that you provide to DATAPINE or is derived from personal information as described below. The use of cookies or other web tracking technologies as well as the information collected thereby is subject to the information and options provided by the Cookie Consent Manager, whereby the Usercentrics Consent Manager can be found on the respective website.
What does DATAPINE do with my personal data?DATAPINE will process the personal data only as it is outlined by this Privacy Policy and as it is described herein.
Why do I have to provide personal information?Granting consent or providing personal data is hereunder entirely voluntary. In general, failure to give consent or provide personal information will not adversely affect you. However, there are situations in which DATAPINE cannot operate without certain personal information; for example, personal information might be needed to process your orders or to give you access to a complimentary Test-Account (Free-Trial) or newsletter. In such cases, DATAPINE cannot provide you with the requested service without the relevant personal data.
Usage of the service by childrenThis website is not intended for anyone under the age of 18. If you are under 18, you may not use this website and the offered services.
Links to other websitesThis website may contain links to third-party websites (that is, websites of companies that are not part of DATAPINE). DATAPINE is not responsible for the privacy practices or the content of websites outside of DATAPINE. For this reason, we recommend that you carefully read the privacy statements of these third-party websites.
There are a variety of reasons why you would choose to provide us with your personal information. For example, you may decide to give us your name and contact information so that we can communicate with you, place an order, provide you with a subscription or service, or otherwise conduct business with you if you are a supplier or business partner. We may receive details from you about your credit card if you wish to purchase something from DATAPINE, or we will receive your CV in connection with a job advertisement you are applying for. If you ask us not to use your data after processing your request for further contact, we will respect your request and delete your data.
RegistrationWhen requesting information, downloading publications, registering for a live or virtual event, or requesting a trial of our software products, you may be asked to provide your name, business contact information, and other information related to your request. Some of DATAPINE products and services may require unique registration, specifically for the provision of our products or services.
We use this information in connection with your request and to communicate with you. In most cases, you can also identify this information when you visit our websites. Your information will be stored for possible future interactions with you.
Information for Business PartnersIf you are or are acting as a DATAPINE Business Partner, you can access DATAPINE websites created specifically for DATAPINE Business Partners. The personal data transmitted by accessing these web pages will be used to generally manage and develop the business relationships between DATAPINE and you, your represented business partner and the DATAPINE business partners. For example, this may mean that your personal information is being used to send you details about DATAPINE Business Partner programs. In addition, certain information (in accordance with any existing secrecy obligations) may be shared with other Business Partners or DATAPINE customers or potential DATAPINE customers. In connection with a particular transaction or program, you may be contacted through customer satisfaction surveys or for market research purposes.
Human ResourcesIn connection with an application or request, whether made on a DATAPINE website or in any other way, DATAPINE will receive personal information from you, such as a CV. DATAPINE may use this personal information within the company for the purpose of deciding on employment or responding to the request. If you ask us not to use your data after processing your request for further contact, we will respect your request and delete your data.
Your personal data may be collected by us for various purposes, as described below.
Access to websites and other online services and their usageWhen you open one of our websites or use an online service, information might be recorded as it is necessary to operate the website and comply with technical and legal requirements associated with the operation of our website, such as: passwords, IP address (anonymized) and web browser settings. Information about your activities during your visit to the respective website might also be collected in order to personalize your experience on our websites, such as your preferences and settings, and to collect statistical information in order to improve and develop our websites, products and services.
Our web servers, like most servers on the internet, store each access to our website in a log file. The following data is collected:
This data is required for the use of the website (connection establishment, data transfer). We retain this information for purposes of system security, for technical administration of the network infrastructure as well as to improve the website, for a maximum of 4 weeks.
Only system administrators have access to this data. An assessment of this data only takes place in case of justified suspicion due to an attack on our network infrastructure or an improper use of our services.
Your use of DATAPINE ServicesWe collect information about your use of DATAPINE Services to perform product functions, improve your experience, customize our interaction with you, inform our customers about the overall Services, provide support, and improve our products and services. Details regarding the technologies used by DATAPINE, the personal data collected by DATAPINE, and the control or disabling of tracking functions as cookies are set out below.
Cookies & Tracking Technologies What are cookies & tracking technologies and why are they used?A cookie is a piece of data that sends a web page to your web browser to store on your system as an identifier that identifies your system. Often, cookies are only used to measure usage (such as number of visitors and duration of a visit) and effectiveness (such as topics the visitor is most interested in) on a web page and to facilitate navigation. They are not associated with personally identifiable information but are occasionally used to personalize a known visitor's web page experience by associating profile information or user preferences. Over time, this information provides valuable insights that help improve the user experience on a web page.
Cookies are usually divided into session cookies and persistent cookies. With session cookies you can navigate the website in an efficient manner, whereby the cookies log your way through the individual web pages, so that you are not prompted for information that you have already entered during the same visit to the website in question. Completion of a transaction will be needed. Session cookies are stored in temporary storage and deleted when the web browser is closed. Persistent cookies, on the other hand, store user settings for the current visit as well as for future visits to the website. They are stored on your hard disk and will continue to be valid when you restart the web browser.
Tracking technologies such as web beacons, gifs, pixels, page tags or scripts can contain small, transparent image files or lines of code to record how you interact with them. This information is used to help website and app publishers better analyze and improve their services.
What types of cookies & tracking technologies does DATAPINE use?We use different kind of cookies & tracking technologies (for detailed information about the single services, see "Overview of our implemented Technologies"), that can be divided into 3 main categories.
1) Necessary Cookies
These cookies are mandatory for the basic functions of the website. For example, they allow to set your preferences within our consent management platform (CMP), they guarantee a secure login or registration for a free trial of our software, as well as enable payment processing to buy our software.
These cookies can only be deactivated by means of your individual browser settings, at which point you cannot use a large number of functions of this website.
2) Functional Cookies
These cookies enable us to analyze website usage so that we can measure and improve their performance. This helps us to constantly improve the user experience on our website.
3) Marketing Cookies
These cookies are used by us and advertising agencies to provide you with advertisements and content that are relevant to your interests.
Cookie ControlYou can control and/or deactivate cookies at will. When you visit our website, you have the ability to set your preferences regarding cookies and other similar technologies by using the options and tools provided to you either by your web browser or by using our consent management platform (CMP).
You can delete all cookies stored on your computer and set most browsers to prevent the storage of cookies. By doing so, you may have to change your settings manually every time you visit a page, and you may be bothered by some other limitations. You can find information about the corresponding settings of your browser in the help function of your browser.
In addition, you can control the use of different types of cookies through our CMP at any time. First, this will be displayed on your first visit to our website. Then you can customize your cookie preferences in the lower left area of your screen by clicking on the appropriate navigation menu. The use of cookie preferences will not delete cookies that are already on your device. To do so, you need to delete these cookies manually through the settings of your web browser.
Cookie StorageCookies are stored on the computer of the user and transmitted by this on our side. Therefore, as a user, you have full control over the use of cookies. By changing the settings in your internet browser, you can disable or restrict the transmission of cookies. Already saved cookies can be deleted at any time. This can also be done automatically. If cookies are disabled for our website, it may not be possible to use all the functions of the website to the full.
Overview of our implemented TechnologiesHere you find an overview of our implemented technologies that might use cookies or other tracking technologies.
1) Usercentrics Consent Management Platform
Description of Service
This is a consent management service. Usercentrics GmbH is used on the website as a processor for the purpose of consent management.
Processing Company
Usercentrics GmbH
Sendlinger Str. 7, 80331 Munich, Germany
Data Protection Officer of Processing Company
Below you can find the email address of the data protection officer of the processing company:
Data Purposes
This list represents the purposes of the data collection and processing.
Compliance with legal obligations
Consent storage
Technologies Used
This list represents all technologies this service uses to collect data. Typical technologies are Cookies and Pixels that are placed in the browser.
Local storage
Data Collected
This list represents all (personal) data that is collected by or through the use of this service.
Opt-in and opt-out data
Referrer URL
User agent
User settings
Consent ID
Time of consent
Consent type
Template version
Banner language
Legal Basis
In the following the required legal basis for the processing of data is listed.
Art. 6 para. 1 s. 1 lit. c GDPR
§25 para. 2 no. 2 TTDSG
Location of Processing
This is the primary location where the collected data is being processed. If the data is also processed in other countries, you are informed separately.
European Union (Consent database is located in Belgium)
Duration to store the data
The retention period is the time span the collected data is saved for the processing purposes. The data needs to be deleted as soon as it is no longer needed for the stated processing purposes.
The consent data (given consent and revocation of consent) are stored for three years. The data will then be deleted immediately.
Data Recipients
In the following the recipients of the data collected are listed.
Usercentrics GmbH
Click here to read the privacy policy of the data processor:
https://usercentrics.com/privacy-policy/
2) Stripe
Description of Service
This service provides technology for operating online payment systems.
Processing Company
Stripe, Inc.
3180 18th Street, San Francisco, CA 94110, United States of America
Data Protection Officer of Processing Company
Below you can find the email address of the data protection officer of the processing company:
Data Purposes
This list represents the purposes of the data collection and processing.
Payment
Technologies Used
This list represents all technologies this service uses to collect data. Typical technologies are Cookies and Pixels that are placed in the browser.
Cookies
Data Collected
This list represents all (personal) data that is collected by or through the use of this service.
Date of purchase
Payment information
Purchase activity
Payment card information
Legal Basis
In the following the required legal basis for the processing of data is listed.
Art. 6 para. 1 s. 1 lit. b GDPR
§25 para. 2 no. 2 TTDSG
Location of Processing
This is the primary location where the collected data is being processed. If the data is also processed in other countries, you are informed separately.
United States of America
Duration to store the data
The retention period is the time span the collected data is saved for the processing purposes. The data needs to be deleted as soon as it is no longer needed for the stated processing purposes.
The data will be deleted as soon as they are no longer needed for the processing purposes.
Distribution to third countries
This service may forward the collected data to a different country. Please note that this service might transfer the data to a country without the required data protection standards. If the data is transferred to the USA, there is a risk that your data can be processed by US authorities, for control and surveillance measures, possibly without legal remedies. Below you can find a list of countries to which the data is being transferred. For more information regarding safeguards please refer to the website provider’s privacy policy or contact the website provider directly.
United States of America
Data Recipients
In the following the recipients of the data collected are listed.
Stripe, Inc.
Click here to read the privacy policy of the data processor:
https://stripe.com/us/privacy/
Click here to read the cookie policy of the data processor:
https://stripe.com/cookies-policy/legal
Storage Information
Maximum age of cookie storage: 2 years
Stored Information
Name: __stripe_mid; Fraud prevention and detection ; Type: cookie; Duration: Session; Domain: stripe.com;
Name: __stripe_sid; Fraud prevention and detection ; Type: cookie; Duration: Session; Domain: m.stripe.com;
Name: m; Fraud prevention and detection ; Type: cookie; Duration: Session; Domain: m.stripe.com;
Name: session; Login session for Stripe Dashboard ; Type: cookie; Duration: 2 months, 29 days; Domain: stripe.com;
Name: lsession ; Login session for Stripe Express Dashboard, for Stripe Express users ; Type: cookie; Duration: 7 days; Domain: stripe.com;
Name: stripe.csrf ; Protection against counterfeiting through cross-website requirements, for users of Stripe Dashboard ; Type: cookie; Duration: 1 year; Domain: stripe.com;
Name: cliauth_secret; To confirm authentication for the Stripe CLI ; Type: cookie; Duration: Session; Domain: stripe.com;
Name: art_token, cbt_token, cct_token, cdt_token, ect_toksvt_token, lc_token, prt_token, act_token ; To confirm authentication for account recovery, bank account changes, login challenges, password resets, support requests, adding an email or a new device ; Type: cookie; Duration: Session; Domain: stripe.com;
Name: NID ; Used by reCAPTCHA, an extra security measure that is sometimes used when logging into Stripe. ; Type: cookie; Duration: Session; Domain: google.com;
Name: locale; Localization setting for the language used on the website and in the documents ; Type: cookie; Duration: Session; Domain: stripe.com;
Name: country ; Localization settings for the country to customize the availability of the product and features ; Type: cookie; Duration: Session; Domain: stripe.com;
Name: lang; Programming language for the code examples in Stripe documents ; Type: cookie; Duration: Session; Domain: stripe.com;
Name: has_intentionally_selected_curl ; Displays the code examples in Curl in Stripe documents ; Type: cookie; Duration: Session; Domain: stripe.com;
Name: persisted-tab-#{id} ; When the page is updated, it remembers which document tab you are on ; Type: cookie; Duration: Session; Domain: stripe.com;
Name: disable_cmd_f_override ; Deactivates the search shortcut cmd + f / ctrl + f for stripe documents and uses the standard behavior of the browser instead (only searches the current page) ; Type: cookie; Duration: Session; Domain: stripe.com;
Name: double_cmd_f_uses ; Tracks the use of the shortcut cmd + f / ctrl + f in Stripe documents; to improve usability by not showing the user again a function that he has already used ; Type: cookie; Duration: Session; Domain: stripe.com;
Name: expanded-topics ; When page updates are made, remembers which topics are expanded in Stripe documents ; Type: cookie; Duration: Session; Domain: stripe.com;
Name: checkout-test-session, checkout-live-session ; To provide the memory function of Legacy Checkout ; Type: cookie; Duration: Session; Domain: stripe.com;
Name: _ga, _gat, _gat_UA-12675062-5, _gid; Google Analytics cookies for analysis and to improve services ; Type: cookie; Duration: Session; Domain: stripe.com;
Name: cid; Stripe analytics "Client ID" to improve services ; Type: cookie; Duration: Session; Domain: stripe.com;
Name: site_sid, __stripe_id ; "Session ID" from Stripe for analyzes and to improve services ; Type: cookie; Duration: 2 hours, 30 minutes; Domain: stripe.com;
Name: __stripe_orig_props ; To assess the effectiveness of marketing campaigns ; Type: cookie; Duration: Session; Domain: stripe.com;
Name: __utma, __utmb, __utmc, __utmt, __utmz; Runkit’s Google Analytics ; Type: cookie; Duration: 10 minutes; Domain: runkit.com;
Name: _mkto_trk ; Tracks page views and the effectiveness of email campaigns ; Type: cookie; Duration: Session; Domain: marketo munchkin;
3) Google Tag Manager
Description of Service
This is a tag management system. Via Google Tag Manager, tags can be integrated centrally via a user interface. Tags are small sections of code that can track activities. Script codes of other tools are integrated via the Google Tag Manager. The Tag Manager allows to control when a particular tag is triggered.
Processing Company
Google Ireland Limited
Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland
Data Protection Officer of Processing Company
Below you can find the email address of the data protection officer of the processing company.
https://support.google.com/policies/contact/general_privacy_form
Data Purposes
This list represents the purposes of the data collection and processing.
Tag Management
Technologies Used
This list represents all technologies this service uses to collect data. Typical technologies are Cookies and Pixels that are placed in the browser.
Website tags
Data Collected
This list represents all (personal) data that is collected by or through the use of this service.
Aggregated data about tag firing
Legal Basis
In the following the required legal basis for the processing of data is listed.
Art. 6 para. 1 s. 1 lit. a GDPR
§25 para. 1 s. 1 TTDSG
Location of Processing
This is the primary location where the collected data is being processed. If the data is also processed in other countries, you are informed separately.
European Union
Duration to store the data
The retention period is the time span the collected data is saved for the processing purposes. The data needs to be deleted as soon as it is no longer needed for the stated processing purposes.
The data will be deleted as soon as they are no longer needed for the processing purposes.
Distribution to third countries
This service may forward the collected data to a different country. Please note that this service might transfer the data to a country without the required data protection standards. If the data is transferred to the USA, there is a risk that your data can be processed by US authorities, for control and surveillance measures, possibly without legal remedies. Below you can find a list of countries to which the data is being transferred. For more information regarding safeguards please refer to the website provider’s privacy policy or contact the website provider directly.
United States of America
Singapore
Taiwan
Chile
Data Recipients
In the following the recipients of the data collected are listed.
Alphabet Inc., Google LLC, Google Ireland Limited
Click here to read the privacy policy of the data processor:
https://policies.google.com/privacy?hl=en
Click here to read the cookie policy of the data processor:
https://policies.google.com/technologies/cookies?hl=en
Description of Service
This is a web analytics service. With this the user can measure the advertising return of interest "ROI" as well as track user behavior with flash, video, websites and applications.
Processing Company
Google Ireland Limited
Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland
Data Protection Officer of Processing Company
Below you can find the email address of the data protection officer of the processing company.
https://support.google.com/policies/contact/general_privacy_form
Data Purposes
This list represents the purposes of the data collection and processing.
Marketing
Analytics
Technologies Used
This list represents all technologies this service uses to collect data. Typical technologies are Cookies and Pixels that are placed in the browser.
Cookies
Pixel
JavaScript
Device fingerprinting
Data Collected
This list represents all (personal) data that is collected by or through the use of this service.
Click path
Date and time of visit
Device information
Location information
IP address
Pages visited
Referrer URL
Browser information
Hostname
Browser language
Browser type
Screen resolution
Device operating system
Interaction data
User behaviour
Visited URL
Legal Basis
In the following the required legal basis for the processing of data is listed.
Art. 6 para. 1 s. 1 lit. a GDPR
§25 para. 1 s. 1 TTDSG
Location of Processing
This is the primary location where the collected data is being processed. If the data is also processed in other countries, you are informed separately.
European Union
Duration to store the data
The retention period is the time span the collected data is saved for the processing purposes. The data needs to be deleted as soon as it is no longer needed for the stated processing purposes.
The Retention Period depends on the type of the saved data. Each client can choose how long Google Analytics retains data before automatically deleting it.
Distribution to third countries
This service may forward the collected data to a different country. Please note that this service might transfer the data to a country without the required data protection standards. If the data is transferred to the USA, there is a risk that your data can be processed by US authorities, for control and surveillance measures, possibly without legal remedies. Below you can find a list of countries to which the data is being transferred. For more information regarding safeguards please refer to the website provider’s privacy policy or contact the website provider directly.
United States of America
Singapore
Chile
Taiwan
Data Recipients
In the following the recipients of the data collected are listed.
Google Ireland Limited, Alphabet Inc., Google LLC
Click here to read the privacy policy of the data processor:
https://policies.google.com/privacy?hl=en
Click here to read the cookie policy of the data processor:
https://policies.google.com/technologies/cookies?hl=en
Click here to opt out from this processor across all domains:
https://tools.google.com/dlpage/gaoptout?hl=en
Storage Information
Maximum age of cookie storage: 2 years
Stored Information
Name: _ga; This is used to distinguish users. ; Type: cookie; Duration: 2 years;
Name: _gid; This is used to distinguish users. ; Type: cookie; Duration: 1 day;
Name: _gat_gtag_xxx; This is used to distinguish users. ; Type: cookie; Duration: 1 minute;
Name: _gac_xx; This contains information about which ad was clicked. ; Type: cookie; Duration: 2 months, 29 days;
5) YouTube Video
Description of Service
This is a video player service.
Processing Company
Google Ireland Limited
Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland
Data Protection Officer of Processing Company
Below you can find the email address of the data protection officer of the processing company.
https://support.google.com/policies/contact/general_privacy_form
Data Purposes
This list represents the purposes of the data collection and processing.
Displaying Videos
Technologies Used
This list represents all technologies this service uses to collect data. Typical technologies are Cookies and Pixels that are placed in the browser.
Cookies (if Privacy-Enhanced Mode is not activated)
Data Collected
This list represents all (personal) data that is collected by or through the use of this service.
Device information
IP address
Referrer URL
Videos viewed
Legal Basis
In the following the required legal basis for the processing of data is listed.
Art. 6 para. 1 s. 1 lit. a GDPR
§25 para. 1 s. 1 TTDSG
Location of Processing
This is the primary location where the collected data is being processed. If the data is also processed in other countries, you are informed separately.
European Union
Duration to store the data
The retention period is the time span the collected data is saved for the processing purposes. The data needs to be deleted as soon as it is no longer needed for the stated processing purposes.
The data will be deleted as soon as they are no longer needed for the processing purposes.
Distribution to third countries
This service may forward the collected data to a different country. Please note that this service might transfer the data to a country without the required data protection standards. If the data is transferred to the USA, there is a risk that your data can be processed by US authorities, for control and surveillance measures, possibly without legal remedies. Below you can find a list of countries to which the data is being transferred. For more information regarding safeguards please refer to the website provider’s privacy policy or contact the website provider directly.
Worldwide
Data Recipients
In the following the recipients of the data collected are listed.
Alphabet Inc.
Google LLC
Google Ireland Limited
Click here to read the privacy policy of the data processor:
https://policies.google.com/privacy?hl=en
Click here to read the cookie policy of the data processor:
https://policies.google.com/technologies/cookies?hl=en
Click here to opt out from this processor across all domains:
https://safety.google/privacy/privacy-controls/
Storage Information
Maximum age of cookie storage: 10 years
Stored Information
Name: PREF; This cookie stores your preferences and other information, in particular preferred language, how many search results you wish to be shown on your page, and whether or not you wish to have Google’s SafeSearch filter turned on. ; Type: cookie; Duration: 10 years;
Name: VISITOR_INFO1_LIVE; This cookie measures your bandwidth to determine whether you get the new player interface or the old. ; Type: cookie; Duration: 6 months;
Name: use_hitbox ; This cookie increments the ‘views’ counter on the YouTube video. ; Type: cookie; Duration: Session;
Name: YSC; This is set on pages with embedded YouTube video. ; Type: cookie; Duration: Session;
When you contact us (online or offline) in connection with a request for information, a product or service order, the provision of support or participation in a forum, or the use of any other social computing tool, we collect the information, we need to fulfill your request, give you access to the appropriate product or service, provide you with support, and contact you. For example, you may include your name and contact information, details of your request, agreement with us, and fulfillment, provision, and billing of your order, as well as information from customer satisfaction surveys. This information is stored for administrative purposes, to protect our rights and in connection with our relationship with you.
If you provide your name and contact information to register for such a request, this registration may be used to identify you when you visit our websites. To order most services and products, you must have registered a DATAPINE account.
Contacting employees of our customers, potential customers, partners and suppliersAs part of our relationship with customers, potential customers, partners and suppliers, you may provide us with information, for example business-related contact information (such as name, business contact information, position or title of employees, contractors, consultants, and authorized users) for the purposes of contract management, fulfillment of the contract, the provision of products and services, the provision of support, the billing and management of the services or the business relationship.
Visitor informationWe register individuals who visit our locations (name, identification, and business contact information) for security, personal and property protection, and regulatory compliance.
MarketingMost of the information we collect about you comes from our direct interactions with you. When registering for an event, we may collect information (online or offline) about the registration, but also during an event, such as the event organization through participation in individual modules and survey results. We combine the personal information collected to develop aggregated analytics and business intelligence to conduct our business and for marketing purposes. You can choose to receive information about our products and services by e-mail, telephone or mail, or sign up for a subscription. If you visit our websites or use our services, we may provide you with personalized information. You can opt-out of receiving personalized communications at any time by sending an email to privacy@datapine.com.
If we indicate that we use your personal information in connection with a request, order, transaction or agreement (or preparation) or to provide you with services that you have requested (e.g. a website), we do so, because it is necessary for the fulfillment of an agreement with you.
If we indicate that we use your personal information in connection with marketing, the improvement or development of our products or services, for security reasons, or because of legal regulations that are unrelated to your agreement or requirement, we do so based on our legitimate interest, the legitimate interest of a third party, or with your consent.
DATAPINE may use the personal information you provide to DATAPINE and the personally identifiable information we collect indirectly for marketing purposes, e.g. to keep you informed about events, products, services and solutions that DATAPINE sells and that can complement an existing product portfolio (product recommendations).
However, before we use your personal information, you have the ability to determine whether or not your information may be used for such purposes. If you no longer wish to receive marketing materials from DATAPINE, simply follow the unsubscribe instructions in our emails, let us know when we contact you, or contact us directly (for more information see the "Questions about this statement and contacting DATAPINE" section at the bottom of this page).
Some of our offers or events may be offered under a co-branded brand or may be offered by DATAPINE and third parties such as business partners and solution providers who use, resell, or supplement DATAPINE products or services. Offers and events under a common brand clearly indicate that such a partnership exists. When you register for these offers or events, you should be aware that your personal information may also be collected and shared by those third parties. We encourage you to familiarize yourself with each privacy policy to see how your information is used there.
The following sections describe how DATAPINE may use your personal information.
Fulfillment of your transaction requestsIf you request product information, service, a call back, or special DATAPINE marketing materials, we might use the personal information you submit to fulfill your request. To facilitate your request, we may exchange your data with third parties who are involved in order processing, as for example DATAPINE business partners, financial institutions, mail-order companies, postal services or public authorities (e.g. customs authorities). You may also be contacted for customer satisfaction surveys or for market research purposes.
Personalization of your experience on our websitesWe may use personal information that is collected to personalize your experience on our websites and services for you; for example, to provide you with content that you may be interested in and to facilitate navigation on our websites. This information may also be used to improve our websites.
Provision of supportWe may use your personal information to support products or services you have purchased through us, such as product updates or fixes. Your information may be combined with information from other interactions with you to provide you with even more useful suggestions regarding product usage and support.
You may also be offered "live chat" sessions on our web pages to assist you in navigating our web pages or in our forums and blogs. The personal information you provide to us during these sessions or in these forums will be used in accordance with this Privacy Policy.
As part of providing technical support, we may have access to your data that you have provided to us or that is within your account if you provided a valid login. This information may include information about you, your employees, customers, business partners, or suppliers of your business. This privacy policy also applies to the access to or the processing of this personal information.
Your personal data will be stored by DATAPINE for as long as it is necessary in order to fulfill the purposes for which it is processed or for other valid reasons (e.g. to comply with our legal obligations, to settle disputes or to enforce our contractual agreements).
We will retain your registration information for as long as your account is active or for as long as necessary to provide you services. If we should no longer use your registration information for service delivery, please contact us at privacy@datapine.com. In connection with DATAPINE Services, the use of which you have been authorized by a DATAPINE customer who has commissioned this service with DATAPINE, your registration information may be stored in order to meet certain requirements of this DATAPINE customer.
As a global company, we may share your personal information with our locations worldwide in accordance with this privacy policy and transmit it to DATAPINE locations in other countries.
Locations controlled by DATAPINE will only be granted access to personal information if they have a legitimate interest and are required to do so. In individual cases, DATAPINE works with subcontractors in different countries to collect, use, analyze or otherwise process personal information on behalf of DATAPINE.
Where appropriate, or based on your consent, DATAPINE may also share your personal information with selected partners who help us deliver products or services to you or the company you work for or to meet your needs. When selecting our subcontractors and partners, their data processing processes are taken into account.
Should DATAPINE choose to sell, buy, merge or otherwise reorganize companies in certain countries, such a transaction may include disclosure of personal information to potential or actual purchasers or receipt of such information from sellers. It is common practice to require appropriate protection of personal data in such transactions.
Please note that it may be possible, in certain situations, for personal data to be disclosed to public authorities on the basis of a legal or regulatory order or for compliance with the law. We may also share your personal information to protect the rights and property of DATAPINE and DATAPINE Business Partners, suppliers, customers, or third parties, if there are reasonable grounds to believe that such rights or property have been or may be adversely affected.
It is our concern to protect your personal information and to ensure its accuracy. DATAPINE has implemented reasonable physical, administrative and technical safeguards to protect your personal information from unauthorized access, use and disclosure. For example, certain particularly sensitive personal information (e.g., credit card information) is encrypted when transmitted over the Internet. We also require our suppliers and partners to protect this information from unauthorized access, use and disclosure.
Protection of the rights and property of DATAPINE and third partiesWe may also use or share your personal information to protect the rights and property of DATAPINE and its business partners, suppliers, customers or other third parties where there are reasonable grounds to believe that such rights or property have been or may be adversely affected. In addition, DATAPINE reserves the right to disclose your personal information where required by law and if we believe that disclosure is to protect the rights of DATAPINE or any third party, or to comply with any legal or regulatory order or legal process required on our website.
Monitor or record calls, chats, and other interactionsCertain online transactions may include contacting you by phone or vice versa. This may also include online chats. Please note that DATAPINE generally monitors these interactions for staff training or quality assurance, and in some cases records or maintains evidence of a particular transaction or interaction.
Personal data will not be stored longer than necessary to fulfill the purposes for which it is processed, including compliance with legal or regulatory obligations (such as auditing, billing, and statutory retention periods), litigation, and justification, to exercise or defend legal claims in the countries in which we do business.
Because circumstances may vary depending on the context and services, specific notification may provide more detailed information about applicable retention periods.
Registered users can order the DATAPINE newsletter separately. In this case, DATAPINE will use the user-supplied name and the email address provided by the user for sending the newsletter. You can unsubscribe from the newsletter at any time by clicking on the unsubscribe link at the bottom of the newsletter or by e-mailing privacy@datapine.com.
If DATAPINE receives access to data that represents personal data in the sense of § 3 Abs. 1 BDSG, the conclusion of a separate data processing agreement may be required, depending on the legal system that applies to the user. This applies in particular to users who are subject to European data protection law. DATAPINE will provide you with an appropriate agreement in this case, which the user may request by emailing privacy@datapine.com.
You may request information regarding your personal information, updating or rectification. You also have the right to object to direct mail. Please contact privacy@datapine.com. The processing of your personal data is subject to the regulations of the DSGVO/GDPR.
Thus, you may object to the processing of your personal data for reasons that arise from your particular situation. Within the framework of the GDPR you also have the right to request the deletion, restrict the processing of, and the transfer of your personal data. Please contact privacy@datapine.com.
If you believe that the processing of your personal data violates the applicable data protection laws, you can file a complaint:
1) Contact directly DATAPINE under privacy@datapine.com.
2) With the responsible supervisory authority. Names and contact information of the competent supervisory authorities in the European Union can be found at http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm.
If you have a question about this privacy policy or about the processing of personal data by DATAPINE, please send an e-mail to privacy@datapine.com. Your message will be sent to the appropriate member of the DATAPINE Privacy Team, such as data protection officers or members of their teams.
You can also reach us at the following address:
RIB Software GmbH
Vaihinger Straße 151
70567 Stuttgart
Germany
Under the EU General Data Protection Regulation (DSGVO), the current Data Protection Officer is:
ER Secure GmbH
In der Knackenau 4
82031 Grünwald
In certain cases, you may choose to view or edit your personal information online. If you do not have access to your personal information online or you require a copy of certain information provided to DATAPINE, or if you find a false information that requires correction, please contact us.
If you no longer wish to receive marketing emails or product recommendations from DATAPINE, please email privacy@datapine.com.
Translated versions of the contracts and policies are provided only to facilitate understanding of the German version. The provision of translations of contracts and policies is not intended to create any other legally binding agreement, and the translations are not a substitute for the validity of the German versions. In the case of contradictions or conflicts the German version takes precedence over the provisions in other languages.
DATAPINE reserves the right to update this Privacy Policy from time to time to adapt it to the functionality of the Website and the Service. If any changes are made to this Privacy Policy, this Privacy Policy will be given a new date. Visitors to the website are subject to the latest version of the privacy policy. Existing customers are advised of any changes to the privacy policy.